Frequently Asked Questions
Everything you need to know about your Oasis experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for chest, waist, and length to ensure you find the perfect fit every time.
What payment methods do you accept?
Oasis accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to conscious fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim for 100% sustainability by 2026.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.